Ordering, operations, and multi-site control that hold up at dinner rush.
Guest ordering and reservations, kitchen and back-office systems, menu and content operations — and the multi-location layer that ties dozens or hundreds of sites into one source of truth.
Built in your own cloud, every line assigned to you, with one accountable lead and production in 4–8 weeks — by the team that took a 200+ location chain from fortnightly releases to shipping twice a week with zero critical defects.
Because a restaurant runs on software that cannot fail during the two hours a day it matters most — and most of it was bolted together over years from a POS, a third-party ordering app, a separate reservations tool, a kitchen display, and a back-office system that don’t share data cleanly.
An eighty-six on the line doesn’t reach the website. A promo goes out before the menu is updated. A new location needs three weeks of manual setup. The result is a stack that’s fragile exactly when revenue is on the line.
The pressure underneath it is structural. Turnover keeps labor cost churning, and software that reduces the manual work, shortens the training curve, and survives a staff turning over twice a year isn’t a nicety — it’s how the margin survives.
Restaurant software isn’t one product; it’s a set of systems that each pay off in a specific, high-volume part of the operation. For each, what it does, the benefit it produces, and how that plays out:
Direct online and in-app ordering, kiosks, and pay-at-table — wired to your menu, pricing, and payment systems, not rented from a third-party app that owns your customer and skims the margin. Benefit — higher-margin orders and a guest relationship you keep.
Example: a regular who reorders their usual through your own app — instead of a marketplace that charges a per-order fee and hides the customer from you — turns a one-time delivery into a repeat, owned relationship.
Online booking, waitlist, and table management synced to the host stand and the kitchen’s pacing — so a full book doesn’t become a backed-up line. Benefit — more covers seated per shift and fewer no-shows.
Example: a Friday-night waitlist that texts guests when their table is genuinely ready — instead of clustering arrivals — keeps the floor moving and the kitchen from getting buried in a single ticket wave.
Kitchen display, prep forecasting, and labor scheduling driven by real order volume and reservation pacing rather than a manager’s guess. Benefit — lower food and labor waste, the two costs that decide the night.
Example: a kitchen that forecasts Saturday prep from last week’s pacing and tonight’s bookings throws away less and isn’t caught short — directly attacking a food bill that runs 28–35% of sales and the labor line above it.
A single control plane for menus, pricing, promotions, and reporting across every location — so corporate changes once and it lands everywhere consistently. Benefit — consistency at scale and a new location live in days, not weeks.
Example: a regional price change or a new LTO menu pushed to 200 locations from one screen — instead of 200 manual edits that drift out of sync and create register-vs-website mismatches.
One source of truth for items, modifiers, allergens, photos, and pricing that feeds the POS, the website, the app, and the delivery channels at once. Benefit — no more channel drift, and an 86 that reaches every surface instantly.
Example: a kitchen 86’s the salmon and it disappears from the app, the kiosk, and the delivery listings in the same moment — so guests stop ordering a dish the line can’t make.
A first-party loyalty and guest-data layer that unifies who ordered what, across channels and locations. Benefit — repeat visits and marketing you control.
Example: a lapsed regular gets a “we miss you” offer for their usual order — a re-engagement a third-party marketplace would never hand back to you.
The scope below is the difference between software that survives a Friday rush across 200 locations and a stack that breaks the night it’s needed most.
We build web and mobile ordering, kiosks, pay-at-table, and reservation/waitlist systems against your own menu and payment rails — first-party, so you keep the customer and the margin rather than renting both from a marketplace.
A single control plane for menus, pricing, promotions, labor, and reporting across every site — built so corporate changes once and every location stays in sync, and a new store comes online in days.
Kitchen display, prep and inventory forecasting, and labor scheduling driven by real order and reservation data — the systems that move food and labor cost, integrated rather than siloed.
Most restaurants don’t need a rip-and-replace; they need their POS, ordering, delivery, payroll, and accounting systems to actually talk. We connect them through permissioned, well-governed integrations so data flows once and stays consistent.
One source of truth for items, modifiers, allergens, photos, and pricing feeding every channel, plus a first-party loyalty and guest-data layer you own and can market against — informed by your own data and analytics.
The discipline that keeps revenue-critical software up: pre-release QA, regression prevention, staged rollout, payment-path security, and continuous production monitoring — delivered as part of our DevSecOps practice, tuned for a business that can’t afford downtime at 7 p.m.
What you get when you hire us — all assigned to you
The same delivery model behind all our work, tuned for revenue-critical hospitality systems — one accountable lead, fixed scope, no handoffs.
Map the operation, the existing stack, and where software actually moves cost or covers.
Output: a ranked plan & the metrics we’re judged on
Design the system and its integrations against your real workflows and volume, including how it stays live while we work on a system that can’t go offline.
Output: an architecture & an integration map
Develop in your own cloud tenant, wired to your POS, ordering, and back-office systems through governed integrations, with automated tests and pre-release QA in place.
Output: a working system behind your access controls
Staged rollout (one location, then a region, then the fleet), monitored through peak service, with your team trained to operate it.
Output: a production system & a team that owns it
Most engagements reach steady state in 4–8 weeks, with full IP assignment signed at kickoff and payment tied to the ROI we agree on.
We do this in restaurants, not in theory. For BJ’s Restaurants — a casual-dining chain with 200+ locations — we applied our Aegis AI delivery process to how their software gets built and shipped: AI-augmented planning, smaller units of work, pre-release quality (AI code review, regression prevention, test-coverage insight), and continuous production monitoring. We didn’t replace their team or their stack — we restructured how work flows through it.
The result: release cadence moved from every two weeks to twice a week, with zero critical defects sustained across four years. A traditional 200+ location restaurant business now ships at the cadence and stability of a frontier tech company — while lowering the cost and lifting the efficiency of its enterprise web-app maintenance and DevOps (BJ’s Restaurants ↗).
Silicon Prime is a Stanford-rooted Responsible AI lab, founded in 2011, run by founder Kelvin Tran — 20+ years of production engineering, personally accountable for every engagement. That four-year track record in a real restaurant business is the one credential most software shops building for this industry can’t show.
A real, multi-year restaurant track record. Four years of restaurant software development holding a 200+ location chain at twice-a-week releases with zero critical defects isn’t a pitch — it’s a referenceable engagement most vendors in this space can’t match.
We restructure, we don’t rip-and-replace. Like we did for BJ’s, we work with your existing POS, team, and stack — improving how software flows through it rather than forcing a costly, risky platform swap.
Built for the systems that can’t go down. Pre-release QA, regression prevention, staged rollout, and production monitoring are how we keep revenue-critical software up through peak service — not an afterthought.
Founder-led, one accountable lead. No account managers, no handoffs — the person who scopes it answers for it, and the code, tests, and tooling are assigned to you.
A single control plane for menus, pricing, and reporting across every site, with new locations live in days — the format BJ’s proved out across 200+ restaurants.
Reservations, waitlist, and kitchen pacing wired together so a full book turns into seated covers, not a backed-up line.
First-party ordering, kiosks, and throughput-driven kitchen systems built for volume and speed.
The broader guest-experience and operations layer; see our travel & hospitality software work for the adjacent booking, loyalty, and multilingual-support systems.
What restaurant operators want to know before they commit to building.
Yes — for four years and counting. We run the software delivery for BJ’s Restaurants, a 200+ location casual-dining chain, and in that time we took their release cadence from every two weeks to twice a week with zero critical defects sustained (BJ’s Restaurants). It’s a real, referenceable restaurant engagement, not a generic capability claim.
Almost never. Most restaurants need their existing POS, ordering, delivery, payroll, and accounting systems to actually work together — not a risky rip-and-replace. We build the integrations and the software around your stack, the same way we restructured how work flows through BJ’s existing systems rather than swapping them out. We’ll tell you honestly the rare cases where a replacement is genuinely the cheaper long-term call.
That’s the core of how we work. Revenue-critical restaurant software gets pre-release QA, regression prevention, staged rollout (one location, then a region, then the fleet), payment-path security, and continuous production monitoring. It’s the same discipline that has held a 200+ location chain at twice-a-week releases with zero critical defects for four years — reliability through peak service is the product, not an add-on.
With a single control plane. Menus, pricing, promotions, and reporting are changed once at the corporate level and propagate to every location, so the register, the website, and the delivery channels don’t drift out of sync — and a new store inherits the standard instead of being rebuilt by hand, which is what gets a location live in days rather than weeks.
The software runs in your own cloud tenant under your access controls; integrations use scoped, permissioned connections; payment paths are built to the security standard your processor and PCI obligations require; and every engagement starts with an NDA and a security review. We document every data path so your team verifies rather than trusts.
You do — completely. The system, integrations, automated tests, and tooling transfer under full work-for-hire IP assignment signed at kickoff, and your team is trained to operate and extend it. Keep us on a reduced retainer or take the keys; the engagement is built around the handover.
Most engagements reach steady state in 4–8 weeks under a fixed-scope arrangement with one accountable lead and payment tied to the ROI we agree on. Build cost depends on scope — we scope it precisely before you commit, so the number you see is the number you pay, with no open-ended hourly meter.
Thirty minutes · No pitch deck
Bring the operation — the stack, the pain, the locations — and we’ll tell you honestly what’s worth building, what to integrate rather than rebuild, and what it takes to get there.