AI-Powered · Managed Application Services Full lifecycle / We run it

AI-powered managed application services — we run it, you grow.

Fully managed application services for the enterprise — we take day-to-day ownership of your platforms so your team doesn't have to. Application lifecycle management services, outsourced IT application management, and cloud application managed services under one roof.

24/7 monitoring, SLAs, and software delivered as a managed service — with commercials tied to the outcomes we produce, not just the hours we bill.

See what's included

01 / What we manage

Day-to-day ownership,
off your plate.

Outsourced IT application management that takes the weight off your team — a partner accountable for the platform, with the people and AI to run it end to end.

24/7

24/7 application support

Round-the-clock 24/7 application support services with on-call coverage and clear escalation — so issues are caught and resolved before your users feel them.

Lifecycle

Application lifecycle management

Full application lifecycle management services — we run the platform end to end, from day-to-day operations through continuous improvement and the forward roadmap.

Cloud

Cloud application managed services

We manage the application and the cloud it runs on — environments, scaling, cost controls, and reliability across AWS, Azure, or GCP.

DevOps

DevOps managed services

Enterprise DevOps managed services — CI/CD pipelines, infrastructure as code, and observability run as a managed service so releases stay fast, safe, and repeatable.

Outsourced

Outsourced IT application management

Outsourced IT application management that takes ownership off your plate — a partner accountable for the platform, not a queue of tickets you still have to chase.

SLAs

Proactive monitoring and SLAs

Proactive monitoring and alerting backed by agreed SLAs — we watch the system continuously and stand behind response and resolution targets.

02 / What's included

Everything a managed
service should carry.

Software as a managed service only works when someone is genuinely accountable for the platform. Here is what every engagement includes.

A named delivery pod — engineering, QA, and a delivery lead
SLA-backed support with agreed response and resolution targets
24/7 monitoring and alerting across the application and stack
Proactive maintenance and patching, before problems reach users
A lifecycle roadmap and continuous improvement, not just keeping the lights on
Real-time dashboards and monthly service reviews
ROI-tied commercials aligned to the outcomes we deliver
You own all code and deliverables — no lock-in, no black box

03 / The full process

One continuous loop,
owned end to end.

A managed-services engagement runs on the same hands-free lifecycle. You set direction; the pod carries the weight at every step — and the loop keeps improving the platform long after launch.

You provide strategy

You share business goals and direction. That's your only required input.

We define requirements

We translate strategy into clear, detailed requirements and the success metrics we'll be measured against.

Design & ROI-backed budget

We design the managed-services plan and present a budget with projected ROI before any work begins — so you approve with eyes open.

Implementation via Aegis AI

The pod runs and ships faster than you've experienced — with the defect-reduction edge that lets us move at speed safely.

Monitor behavior & measure ROI

We track real user behavior and measure ROI against the targets — in real time, on dashboards you can see.

A/B test, propose & roadmap

We A/B test strategies in-market to find what works, propose the next improvements, and lay out the forward roadmap.

↺ A continuous loop — insights from steps 5–6 feed straight back into strategy ● The platform compounds in value

04 / Proof · BJ's Restaurants

Headline case · 12-month live data

Proven on a 200+ location enterprise.

BJ's Restaurants trusted Silicon Prime with its guest-facing platforms. A named, dedicated pod owns day-to-day delivery — engineering, QA, and a delivery lead — while their team stays focused on running the business. Aegis-powered management took the team from bi-weekly to twice-weekly releases with zero critical defects over twelve months. See the full Aegis AI proof.

2×/wkRelease cadence sustained

0Critical defects · 12 months

200+Locations supported

05 / How AI helps

AIOps that runs
your platform.

AI does the watching, the optimizing, and the early warning — around the clock — so the pod's people are free for the work that needs judgment.

Monitor

AI monitoring (AIOps)

Continuous AI monitoring across the whole stack — anomalies surfaced in real time.

Remediate

Automated remediation

Known issues are auto-remediated; everything else reaches a human with full context.

Optimize

Cost and performance tuning

AI tunes capacity, queries, and spend so the platform stays fast and lean.

Improve

AI-driven insights

AI turns usage and ROI data into the next set of improvements to ship.

A hands-free partnership,
not a support contract.

Most managed-service providers run a shared ticket queue. We run Aegis AI — our patent-pending, AI-optimized methodology — behind a dedicated pod. Rather than bolting AI onto your stack, Aegis rebuilds how work flows: smaller units of work, tighter feedback loops, AI-augmented planning, AI-powered pre-release quality, and continuous production monitoring.

We are an AI lab born out of Stanford, building Responsible AI for the enterprise since 2011. When you hand us a platform, you get a partner accountable for outcomes — proven across a 200+ location enterprise with twice-weekly releases and zero critical defects in 12 months. That defect-reduction edge is what lets us run your application at speed, safely, with the velocity to A/B test strategies in-market and measure ROI in real time. See how we think about human-led AI, or read how we handle day-to-day application maintenance and support.

That's why clients stay: a partnership model with 90%+ client retention, where AI amplifies the people — it doesn't replace them.

06 / Frequently asked

Managed services,
answered.

The questions IT, product, and operations leaders ask before handing a platform to anyone else.

Managed application services mean we take day-to-day ownership of running your software — support, monitoring, maintenance, and continuous improvement across the full application lifecycle. Instead of staffing the work yourself, you hand us the weight under clear SLAs and ROI-tied commercials, and your team stays focused on the business.

Every engagement includes a named delivery pod, SLA-backed support, 24/7 monitoring and alerting, proactive maintenance and patching, a lifecycle roadmap, real-time dashboards, and monthly service reviews. SLAs cover response and resolution targets agreed up front, and you own all code and deliverables outright.

Pricing is a flexible, tiered managed-services engagement with commercials aligned to the outcomes we deliver, not just hours billed. We design a budget with projected ROI before work begins, then measure it in real time — so the commercial model stays tied to the value the platform produces.

Yes. Cloud application managed services and DevOps managed services are part of the offering — we manage the application and the infrastructure it runs on, including CI/CD, environments, observability, and cost controls across AWS, Azure, or GCP.

Onboarding starts with a discovery and knowledge-transfer phase where we map your platforms, document the unknowns, and agree SLAs and a lifecycle roadmap. From there the pod takes over operations. Because you own all code and documentation, handover back to your team — if you ever want it — is clean, with no lock-in or black box.

07 / Hand us the weight

Hand us the weight.

Tell us about the platforms you're running. We'll scope the engagement, name the SLAs, and give you a costed, ROI-tied path to a hands-free managed service.

hello@siliconprime.ai

Guided by human-led AI · Stanford-rooted · Founded 2011

Day-to-day ownership,off your plate.